Review of Affordable Housing Gateway in Jersey

The States of Jersey commissioned CCHPR to undertake a full and independent review to ensure that the then new Affordable Housing Gateway, launched in January 2012, was supported appropriately in respect of policy, process and procedures; that it was appropriately resourced (both staff and IT) and that itw as as efficient as it could be and was fit for purpose. The work used a ‘lean methodology’ that combined data analysis with interviews with staff and clients and comparison with best practice in the UK.